General Warranty Policies
Dragon Sailing warrants all products to be free of material and workmanship defects for a period of 30 days* from date of purchase for all electronic components and 90 days* for all non-electronic components. If a component is defective or was not correctly made, Dragon Sailing will, at its sole discretion, repair or replace the item free of charge. This is a non-transferable warranty and does not cover normal wear and tear, crash or water damage, modifications, failure to perform routine maintenance, or any damages arising as a result of improper use.
A Note Concerning International Shipping
Duties and taxes are not included in the item price or shipping charges. Please check with your local customs office before making a purchase from radiosailing.net . Your local authorities will add these charges and expect payment upon delivery. These fees are not additional shipping charges assessed by Dragon Sailing North America. We will not falsify the declared value of an item or mark a package as gift to reduce import fees, as this practice is illegal. For many international shipments we use a courier service and your package may take up to 14 business days to arrive , it will first be sent to the courier in the USA, then sent to you on its final delivery.
Refused Orders Due to Non-Payment of Duties and Taxes
If your order is returned to us for failure to pay duties and taxes assessed by your country, we will not refund your original purchase price or any shipping charges incurred.
Dragon Sailing assumes sole responsibility for our products; therefore, dealers should not be involved in any warranty issues. All warranty claims are to be directed to Dragon Sailing Customer Service at www.radiosailing.net. Before returning any defective product, please contact Dragon Sailing N.A. Customer Service by submitting a support case here to receive a Return Authorization Number. A dated and itemized sales receipt must accompany any product returned for warranty work.
Release of Liability
Dragon Sailing North America, its affiliates, manufacturers, distributors, or retail partners shall not be held liable for any accident, injury to persons, or damage to property resulting from use, misuse, or abuse of any Dragon Sailing products. In purchasing any Dragon Sailing products the user agrees to accept responsibility for all such risk. Please refer to your products specific Warnings and Instructions supplied with all Dragon Sailing products. If you are unsure about how to use or handle any of our products contact our Customer Service Department for assistance.