Where we ship

Dragon Sailing ships all products from its United States distribution center in Van Alstyne, Texas  to the following global destinations:

• Asia : India, Indonesia, Israel, Japan, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam
• Central and South America :  Argentina, Brazil, Chile, Costa Rica
• Europe : Austria, Belgium, Bulgaria, Croatia, Cypress, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
• North America : Canada, Mexico, Puerto Rico, United States
• Oceania : Australia, New Caledonia, New Zealand
• Other : All military APO / FPO addresses, Guam

Shipping costs by region

Shipping to the Contiguous United States (excludes Alaska and Hawaii)

Customers in these locations will be charged the actual computed shipping rate at the time of checkout. 

 

Shipping to Alaska, Hawaii, Puerto Rico, Guam, and APO / FPO Addresses

Customers in these locations will be charged the actual computed shipping rate at the time of checkout. 

Shipping to Canada and Mexico

Customers in Canada and Mexico will have the option of selecting either Economy Post International, USPS Priority Mail, FedEx International Ground, FedEx International Economy, or FedEx International Priority (Air) for their shipments. If your item is too large for USPS, you will only be presented with a FedEx shipping option. Your order will be labeled "hobby parts" as default for customs. The brokerage fee for USPS shipments is a flat $5 (charged by your local Post), brokerage fees for FedEx International Ground can range from a few dollars to upwards of $30, and there are no brokerage fees for FedEx International Priority or Economy. Dragon Sailing does not collect sales tax or VAT during checkout, so you will be required to pay applicable taxes when you receive your shipment. 

Shipping to Asia, Central America, Europe, Oceania, and South America

Free shipping is not available to residents of Asia, Central America, Europe, Oceania, and South America. Overseas international shipments can be shipped using, United States Postal Service (USPS) Priority Mail International or FedEx International Economy. Economy Post International is our most economical option for shipping small parts. Packages sent via EPI have an average transit time of 7 to 14 days. Packages shipped via USPS Priority Mail International have an average transit time of 6 to 10 business days and include basic package tracking. Packages shipped via FedEx International Economy have an average transit time of 2 to 4 days, and all shipments include detailed package tracking. None of our carriers will charge a brokerage fee when shipping to this region. Customers will be required to pay any applicable sales tax or VAT upon receipt of the shipment. 99% Of all Dragon Sailing products are duty-free, so import duties will typically be $0. Batteries can only be shipped internationally by FedEx or USPS if the model (boat, car, or plane) in which it is intended to be used is purchased on the same order. Shipping batteries Internationally without a model is not permitted by any shipping carrier.

Ordering Processing Time

Dragon Sailing prioritizes the shipment of orders based upon the shipping method chosen by our customers. Under normal operating conditions we will ship FedEx Ground, FedEx 2 Day Air, and FedEx Next Day Air packages on the same day the order is placed.  Finally, orders with Basic Economy (Free Shipping) as the shipping method will typically have a processing time of three to four days before they are shipped. If you want to ensure the fastest possible processing time of your order, especially during peak days (Mondays) and peak season (November to December), we recommend that you choose FedEx as your shipping method during checkout.

Same Day Shipping Cutoff

The cutoff for same day processing of expedited shipping orders is Noon Central Time Monday through Friday. Expedited shipping includes FedEx Ground, FedEx 2 Day, and FedEx Next Day Air. If it is after Noon and you would like your expedited shipping order processed, please call (do not email) our customer service department at 469-215-2425, and a representative will advise you if same day shipping is possible. Please note that our shipping carriers leave our warehouse at approximately 1pm Monday through Friday, so no orders can be shipped after this time and no orders are shipped on the weekend. 

Dragon Sailing USA warehouse address:

Dragon Sailing North America, LLC
14333 FM121, Unit 2
VanAlstyne, TX 75495 

Duties and Taxes

• United States - Orders shipped to Texas  will be charged 8.25% sales tax at checkout.
• International Regions - Dragon Sailing does not collect sales tax, VAT, or duties during checkout for international orders. Customers outside of the United States will be required to pay applicable duties and taxes upon receipt of merchandise. Both merchandise and shipping fees are taxable. The majority of our products are duty-free to most global destinations.